Privacy policy
At Lucid Cats LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase from our website, as well as how we ensure your data is kept secure.
Effective Date: January 6, 2025
Information We Collect
We collect various types of personal information depending on how you interact with our website.
1.1 Device and Usage Information
When you visit our website, we automatically collect information about your device and your interactions with our site to improve your browsing experience and optimize our services.
Personal Information Collected:
Information about your browser, network, and device
IP address
Time zone
Web pages you visited prior to coming to this website
Pages you visit on our site
Your actions on the site (clicks, searches, timestamps, scrolling, etc.)
Purpose: This information helps us understand how our website is used and improves site performance.
Sharing: We share this information with Squarespace, our website hosting provider, and third-party analytics providers.
1.2 Order Information
When you make a purchase from our website, we collect personal details to fulfill your order and improve our services.
Personal Information Collected:
Billing and shipping address
Email address
Name
Phone number
Purchase details (e.g., shirt size)
Purpose: To process and fulfill your orders, provide customer service, and improve the shopping experience.
Sharing: We share this information with Squarespace and our payment processor(s) (Stripe, Sift) for payment processing and fraud detection.
1.3 Customer Account Information
If you create a customer account, we collect personal information to streamline your checkout process and enhance customer service.
Personal Information Collected:
Billing and shipping addresses
Email address
Order details (e.g., shirt size, history)
Name and phone number
Purpose: To facilitate faster checkouts and offer personalized customer service.
Sharing: We share this information with Squarespace to host and manage your customer account.
1.4 Webform Submissions
When you submit information through a webform (e.g., contact form, feedback), we collect the information you provide to respond to your queries.
Personal Information Collected:
Name
Email address
Any other details you provide in the webform
Purpose: To respond to your requests and inquiries.
Sharing: We share this information with Squarespace for processing, and with Mailchimp for storage and Zapier for data porting.
How We Use Your Information
We use your personal information to:
Provide and manage our website and services
Fulfill your orders and process payments
Send you account-related communications (e.g., order confirmations, password resets)
Respond to your inquiries
Improve our website, products, and services based on analytics
Send marketing and promotional emails (where consent has been given)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your device and usage to enhance your experience. Cookies are small files placed on your device that help us track your preferences and actions.
Purpose of Cookies:
Essential cookies to run the site securely
Analytics and performance cookies to understand site traffic and usage patterns
Advertising cookies to serve relevant ads to you
Cookie Providers:
We use Google Analytics and Squarespace analytics to track usage and improve our site performance.
We use Google Fonts and Adobe Fonts for font rendering, which may collect device and IP information.
You can disable cookies through your browser settings if you do not wish to accept them.
Third-Party Services
We share your information with third-party service providers for various purposes:
4.1 Squarespace
This website is hosted bySquarespace, which collects personal information to facilitate website operations. Squarespace may receive:
Information about your browser, device, and usage patterns
Your IP address
Details about the web pages you view on our site
Squarespace uses this data to operate and improve its platform and services.
4.2 Squarespace Payments and Third-Party Processors
When you make a purchase, we use Squarespace Payments as our payment solution, which integrates with the following third-party providers:
Stripe - Payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - Fraud monitoring services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
4.3 Font Rendering Services
We use Google Fonts and Adobe Fonts to display fonts on our website. These services may receive personal information such as:
Your browser, network, or device information
The page you are viewing on our website
Your IP address
Email Communication
5.1 Transactional Emails
We may send you transactional emails related to your orders or account activities. These include:
Order confirmations
Shipping notifications
Account password resets
You cannot unsubscribe from these messages, as they are necessary for fulfilling your orders and providing customer support.
5.2 Marketing and Subscription Emails
If you subscribe to our email list, we may send you marketing emails. You can opt-out at any time by clicking the “unsubscribe” link at the bottom of any marketing email.
Sharing: We share your contact information with Squarespace, our email marketing provider, to send these emails on our behalf.
Sharing Personal Information
We may share your personal information with third parties for the following reasons:
To provide services such as payment processing, analytics, or email marketing
To comply with legal obligations
To protect our rights and prevent fraud
To improve our services based on your feedback and usage
Your Rights and Choices
If you are located in the European Economic Area (EEA) or California, you may have certain rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can update or correct your personal information.
Deletion: You can request that we delete your personal information.
Opt-out: You can opt-out of receiving marketing emails by unsubscribing or contacting us directly.
For more details about your rights, or to make a request, please contact us at info@lucidcats.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to request the deletion of your personal information, please contact us directly.
Security
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website, and the “Effective Date” at the top of this page will be revised.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@lucidcats.com
Mail: Lucid Cats LLC, 7901 4th ST N, STE 300 St. Petersburg, FL 33702
Terms of Service
Last Updated: January 5, 2025
Welcome to Lucid Cats LLC! These Terms of Service ("Terms") govern your access to and use of our website ("Site") and the purchase of products from our store. By using the Site, making a purchase, or engaging with our services, you agree to be bound by these Terms, including any future updates, additions, or modifications. If you do not agree to all of these Terms, you must not use the Site.
1. General Terms This Site is operated by Lucid Cats LLC ("we," "us," or "our"). Throughout the Site, the terms "you" or "your" refer to users, customers, or visitors. By visiting our site and/or purchasing from us, you engage in our services and agree to be bound by the following Terms of Service, including any additional terms, conditions, or policies referenced here or available via hyperlink.
We reserve the right to update, change, or replace any part of these Terms at our discretion by posting changes on this page. It is your responsibility to check this page regularly for updates. Your continued use of or access to the Site following any changes constitutes your acceptance of those changes.
Our store is hosted on Squarespace. They provide us with the online platform that allows us to sell our products and services to you.
2. Eligibility By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority and have provided consent for any minor dependents to use the Site. You may not use our services for illegal or unauthorized purposes, nor may you violate any laws (including, but not limited to, copyright laws) while using the Site.
You agree not to transmit any malicious code, including viruses, worms, or other destructive code. A breach of these Terms may result in the immediate termination of your access to our services.
3. General Conditions We reserve the right to refuse service to anyone at any time, for any reason.
You understand that your content (excluding payment details) may be transferred unencrypted and may involve transmission over various networks or adjustments to meet technical requirements of connecting networks or devices. Credit card information is encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, Site, or access to the Service without our express written permission.
4. Accuracy, Completeness, and Timeliness of Information We do not guarantee that the information provided on this Site is accurate, complete, or current. The content on this Site is provided for general information purposes and should not be solely relied upon for making decisions. Any reliance on the material on this Site is at your own risk.
We reserve the right to modify the content of the Site at any time but are not obligated to update any information. It is your responsibility to monitor the Site for any changes.
5. Modifications to Products, Services, and Prices Prices for products are subject to change without notice. We may modify or discontinue our services (or parts of them) at any time without notice. We are not liable for any modifications, price changes, suspension, or discontinuation of the Service.
6. Product Descriptions and Availability Certain products may be available exclusively online. These products may have limited quantities and are subject to our return and exchange policies. We make every effort to display the colors and images of products as accurately as possible, but we cannot guarantee that your monitor’s display will reflect the actual color of the product.
We reserve the right to limit the sales of products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to discontinue any product at any time.
7. Billing and Account Information We reserve the right to refuse any order you place with us and may, in our discretion, limit or cancel quantities purchased. These restrictions may apply to orders made under the same customer account, credit card, or billing/shipping address. If an order is canceled or modified, we will attempt to notify you using the provided contact information.
You agree to provide accurate and complete account and purchase information for all purchases made on the Site and to update this information as necessary.
For more details on our return policy, please refer to our [Refund Policy].
8. Third-Party Tools We may provide access to third-party tools that we do not monitor or control. You acknowledge and agree that we provide access to these tools "as is" and "as available" without warranties. We are not liable for any issues arising from your use of these third-party tools.
We may also add new services and features in the future, which will be subject to these Terms.
9. Third-Party Links Our Site may include links to third-party websites or resources. We are not responsible for the content, accuracy, or availability of these third-party materials. We do not endorse any third-party websites or products and will not be liable for any damages or losses related to third-party transactions.
10. User Comments, Feedback, and Submissions You may submit content, such as reviews or suggestions, to us. By submitting content, you grant Lucid Cats LLC a non-exclusive, royalty-free license to use, edit, and distribute your content across various media.
You agree not to submit content that violates any intellectual property rights or contains harmful, illegal, or offensive material. We reserve the right to remove or edit any content at our discretion.
11. Personal Information Your submission of personal information through the Site is governed by our Privacy Policy, which can be viewed [here].
12. Errors, Inaccuracies, and Omissions Occasionally, there may be typographical errors, inaccuracies, or omissions on our Site related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors without prior notice, including after you have submitted your order.
13. Prohibited Uses You may not use the Site or its content for illegal purposes, to violate the intellectual property rights of others, or to engage in harmful activities like transmitting viruses or collecting personal information unlawfully.
We reserve the right to terminate your access to the Site if you violate any prohibited uses.
14. Disclaimer of Warranties and Limitation of Liability We do not guarantee that your use of our services will be uninterrupted, timely, or error-free. Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or the products purchased, including lost profits or data.
15. Indemnification You agree to indemnify and hold Lucid Cats LLC harmless from any claims, losses, liabilities, or expenses arising from your breach of these Terms or any third-party rights.
16. Severability If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.
17. Termination These Terms are effective until terminated by either you or us. You may terminate these Terms at any time by discontinuing use of the Site. We may also terminate access if we believe you have violated any part of these Terms.
18. Governing Law These Terms will be governed by and construed in accordance with the laws of the United States. Any disputes related to these Terms or your use of the Site will be resolved in the courts located in the United States.
19. Changes to Terms of Service We reserve the right to update or modify these Terms at any time. All changes will be posted on this page, and the effective date will be updated. It is your responsibility to review these Terms regularly. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
20. Contact Information If you have any questions about these Terms of Service, please contact us at:
Lucid Cats LLC
Email: info@lucidcats.com
Address: 7901 4th St N, STE 300 St. Petersburg, FL 33702
Mobile Terms of Service
Last updated: January 5, 2025
The Lucid Cats LLC mobile message service (the "Service") is operated by Lucid Cats LLC (“Lucid Cats”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Lucid Cats LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lucid Cats LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lucid Cats LLC. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to LucidCats or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Lucid Cats LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to LucidCats or email info@lucidcats.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.